Version 1.1
Contact Eastern OS
We read every message. Real people on the Eastern OS team reply as soon as we can.
Pick the topic below so we can route you faster.
1. Billing, PASS & subscriptions
For payment issues, PASS balance questions, Buy Pass, or Subscription:
- Email: support@easternos.com
- Response: Usually within 24 hours on business days.
For a refund request, include your payment Transaction ID from checkout.
2. Cancel subscription (self-serve)
To stop Subscription auto-renew, you don’t need to email us. Use Manage subscription in your account.
3. Privacy & data
For privacy questions, local browser data, or requests about your account email on billing:
- Email: privacy@easternos.com
- Response: Usually within 48 hours.
4. Legal
For legal, copyright, or formal verification requests:
- Email: legal@easternos.com
- Response: Usually within 5 business days.
Before you write
Many answers are already in:
- Terms of Service (v1.2) — Commercial engagement boundaries
- Privacy Policy (v1.1) — Local encryption & data protocols
- Disclaimer & Limitation of Liability (v1.1) — Scope of AI algorithmic reflections
- Refund Policy (v1.1) — Technical transaction reversal parameters
🚨 Urgent Crisis Support Protocol
Eastern OS operates entirely on predictive, automated large language models and is fundamentally unequipped to manage psychological or medical emergencies. If you are experiencing severe emotional distress, acute anxiety, or thoughts of self-harm, please bypass our email nodes entirely and immediately connect with certified 24/7 human professionals:
- United States & Canada: Call or text 988
- United Kingdom: Call 116 123
- European Union: Call 112 (or your local emergency services)
- Global Hub: Locate immediate localized human crisis support at https://findahelpline.com